Website and service terms
Last updated: 21 July 2026. These general terms support the website presentation and must be read with the approved proposal or contract for each engagement.
BridgeWork service plans are starting frameworks. Each engagement covers only the pages, languages, users, contacts, workflows, channels, revisions and correction period stated in the approved written scope. Additional work, redesign requests, new integrations and changed business requirements require separate approval.
The client must provide accurate business information, brand assets, product and service details, legal and compliance text, required account access, platform permissions, advertising budget, correct contact data and timely approvals. The client must have the right to use all supplied images and media.
Approved BridgeWork proposals exclude domain registration and renewal, hosting, business email licences, CRM and automation subscriptions, WhatsApp API charges, paid plugins, stock media, advertising spend, Amazon fees, freight, fulfilment, customs, inventory, external translation, legal advice, accounting services and government fees unless an approved written proposal states otherwise.
Project payment stages are confirmed in the approved proposal according to the implementation scope, third-party commitments and delivery milestones. Monthly services and listing credits are paid in advance and activate only after payment verification. VAT is not added automatically at present.
The delivery clock starts only after payment is verified, the written scope is approved and all required content, access and decisions have been received. BridgeWork normally acknowledges a complete request within one business day, confirms the delivery plan or next required action within two business days and provides at least weekly progress updates for active projects lasting more than five business days. Support messages are normally answered within one business day. The approved proposal controls the final delivery dates. SLA time pauses while BridgeWork is waiting for client information, access, approval, payment, third-party review or a platform decision.
BridgeWork provides professional and digital services rather than physical goods. An unpaid request may be cancelled by the client at any time. A verified payment may be cancelled for a full refund before work starts, less payment-processor charges and other non-recoverable third-party costs where applicable. After work starts, any approved refund is limited to the unearned value of the undelivered scope; completed milestones, delivered assets, used or reserved credits, custom work and committed third-party costs remain chargeable. Completed services are not normally refundable, except where a verified defect within the approved scope is reported during the correction period and BridgeWork does not correct it within a reasonable period. Unused paid listing credits may be reviewed for refund only when no work has been reserved or delivered against them; promotional credits have no cash value. Approved refunds are normally initiated within 7 to 14 business days, while the payment provider controls the final posting time.
The stated correction period covers errors in the approved implementation. It does not include new features, redesigns, new integrations, content expansion, new campaign requests or changed business requirements.
BridgeWork is not responsible for delays caused by missing access, missing content, inaccurate information, late approvals, client-side decisions or review and enforcement by third-party platforms. Platforms such as Amazon, Meta, Google, email providers, domain registrars and hosting providers retain authority over their own systems.
Implementation packages may include account setup, tracking and limited initial campaign preparation only. Ongoing advertising management requires a separate monthly scope defining channels, active campaigns, reporting frequency, creative allowance, approvals and media-spend responsibility. Advertising spend is paid separately by the client. BridgeWork commits to the approved setup, management and reporting scope; lead volume, sales, revenue, ranking and return on advertising spend also depend on the offer, budget, audience, market, platform decisions and client execution.
One standard listing consumes two credits. Credits are added only after successful payment verification through the wallet and immutable ledger process. Listing work excludes photography, image design, A+ Content, Brand Store design, video, professional translation, advertising management and legal or compliance verification unless separately approved. A pending payment order temporarily blocks another purchase for the same market. The client can cancel an unpaid order, or request cancellation while submitted payment is under review.
The standard monthly scope covers one Amazon marketplace and up to 50 active SKUs, 25 listing credits after verified monthly payment, up to ten Amazon support cases, up to thirty customer-service, order or return cases, two FBA shipment-plan preparation and coordination requests, account-health monitoring and a monthly activity summary. Amazon PPC management is excluded unless purchased separately. Amazon fees, freight, packaging, inventory, fulfilment, storage, customs and third-party shipping charges remain the client’s responsibility.
Amazon retains final authority over seller accounts, listings, cases, policy decisions, reinstatement and marketplace access. BridgeWork commits to the approved research, documentation, implementation, follow-up and reporting scope. Account approval or reinstatement, warning removal, listing approval, sales, revenue, ranking, Buy Box performance, advertising results and profitability remain influenced or controlled by Amazon, the market and seller execution.
Eligible new users may receive 5 promotional listing credits once after verified BridgeWork account activation. The signup bonus can be combined with a paid listing-credit package. Promotional credits are non-cash, non-withdrawable, cannot be duplicated through repeated callbacks or different sign-in methods using the same verified email identity, and may be used only through the BridgeWork wallet and ledger. Google and Facebook authentication is provided through Supabase and the relevant identity provider; each provider controls its own availability, consent and account-access decisions.
A signed contract, approved proposal or written project agreement overrides these general website Terms where they conflict. These website Terms and the SLA and refund framework require final review by qualified Egyptian legal counsel and do not replace professional legal, tax or accounting advice.
